![]() ![]() In this case, the account already has a monthly Essentials subscription, so if you were to tap the Essentials tab, you could only tap the button to select a yearly Essentials subscription. You'll see a screen with subscription information, and only changes you are allowed to make will be available. For example, if you have a monthly Essentials subscription, and you wanted to move over to a yearly Premium subscription instead, simply tap "Change My Subscription" in Account Settings. IMPORTANT: At this time, you can only cancel a subscription purchased through the iOS or Mac mSecure app in the App Store apps referenced above.įor those who signed up in the Android app, you have a few subscription change options in mSecure's Account Settings, and there are others in your Google Play subscription settings.įrom inside mSecure's Account Settings, you can upgrade the tier and/or billing frequency on your subscription. Functionality for subscription changes from inside mSecure is planned, but as of now, you can only make changes Apple offers in both the App Store app for iOS and the Mac App Store app on Mac: Manage your Apple subscriptions. Request refunds, either full or partialįor the first release, a subscription can be created in the iOS and Mac mSecure apps, but no changes can be made.change from Premium yearly to Essentials monthly) If you need to do any of the following, please contact our support team via email or post your question in our support forum, and we will help in any way we can: Update the payment method you use (ex.change from Essentials monthly to Premium yearly) Upgrade the tier and/or billing frequency (ex.go from Essentials to Premium, please email us at and we can do that for you.īelow are a list of changes you'll be able to make in the future as we upgrade the Account functionality on our site: If you would like to change the subscription, i.e. Currently, from the Accounts Overview page, you can only cancel your subscription. You cannot view the information stored in your mSecure app(s). To be clear, you are only able to view details about your account online. Our Website ( As of mSecure 6, you now can sign in to your account on our website. When making your purchase from inside mSecure, you have the least amount of flexibility for making changes, and these app stores don't give their third-party developers the ability to help their customers.īelow is information and instructions for managing your subscription on the different platforms through which you can sign up for an mSecure Subscription: For iOS, you are going through the App Store, for Mac, through the Mac App Store, for Android, through the Play Store, and for Windows, you're signing up through the Microsoft Store. When signing up from within the mSecure app, you are actually signing up through the app store your device is connected to. On the account overview page, you'll see an option to make changes to your subscription. If you signed up for your subscription through our website, please click here to sign in to your account. ![]() They provide the greatest amount of flexibility when it comes to making changes to your subscription. We use a service called Paddle which handles the purchases made from our site. We have a greater ability to support you when you sign up for your subscription from our website. There are two ways you can sign up for your mSecure subscription, and the ways in which you can make changes to your subscription differ depending on how you signed up.
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